Your Tasks

• deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• gather customer’s informaon and determine the issue by evaluating and analyzing the symptoms and diagnose and resolve technical hardware and software issues involving internet connecvity, email clients etc.
• idenftiy and escalate priority issues per Client specifications and registering an incident and / or Service Request reported via email /phone in the ITSM Tool
• tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary

Your profile

• knowledge of English at least  B2, with strong motivation to learn IT
• knowledge of French at least B2
• flexibility to work in shifts (24x5)
• willingness to learn and
• support new and quickly changing technologies

Nice to have

• any prior IT-related experience
• motivation to gain knowledge of Service Desk procedures and process

The employer offers

• A lot of benefits:
  • Access to Capgemini Helpline with possibility to chat with therapists
  • Private medical care and life insurance
  • Bonuses for recommending your friends to Capgemini
  • Access to Inspiro app with rich audiobooks database
  • Access to our NAIS benefit platform (40+ options available: Netflix, Spotify, Multisport, cinema tickets, etc.)
• Personal and professional development:
  • 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform
  • Platform with free access to Pluralsight, TED Talks, Coursera materials and trainings
  • Free access to Udemy Business account with ability to use during and outside working hours
  • Transparent performance management policy
• Our legendary atmosphere. We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.
  • No official dress-code
  • Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more
  • Day off for volunteering
  • Ability to implement world-changing initiatives thanks to our Grant Program

Application documents CV should be sent to email: Recruitmentbpo.pl@capgemini.com