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Your role

IT Support Agent role involves supporting customers by phone and email with general computer-related technical questions. It involves diagnosing issues and guiding users through standard solutions to quickly resolve the most frequent problems while ensuring a positive service experience.

Your tasks

• handle incoming phone calls / emails from customers regarding technical issues related to everyday usage of a computer
• analyse and resolve most common enquiries using step-by-step solutions provided to you
• deliver high quality standard service to customers
• cooperate with IT specialist team to deal with more complex issues

Your profile

• fluent knowledge of Japanese (C1 level) and English (B2 level)
• willingness to take first steps in IT
• pro client attitude and communication skills
• basic experience in Windows 10/11 and MS Office
• team player, problem solving attitude and efficient task management skills

It's not essential, but we appreciate to have

• basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind
• customer service experience

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.

To apply https://careers.capgemini.com/job/Katowice-Junior-IT-Support-Agent-%28with-Japanese%29/1381692933/