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Your Tasks

• Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.
• Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.
• You will troubleshoot over phone, chat or e-mail. over the phone. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

Your Profile

• Very good knowledge of English and German
• Willingness to take first steps in IT
• Can-do-it and problem-solving attitude
• The ability to talk to anyone and cooperate with a team

Nice to have

• Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind

Frequently used technologies

• Windows Operating System

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

Your Development Path

Discover IT! You will start your career from the onboarding plan, where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world, as there is a variety of roles that you can choose for your career with us. You can become:

• Incident Manager – if you can think and make decisions quickly
• Change Manager – if you are well-organized and know ITIL
• Project Manager – if you want to have mastering and developing projects
• Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs
• Junior IT Technician – if you want to work directly with IT infrastructure

What You'll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

To apply write here Izabela.daniszewska@capgemini.com/  https://bit.ly/4j4QDea