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Your role

You will support users in resolving everyday technical issues, ensure smooth functioning of their digital tools, and collaborate with IT teams when needed. In this role, you’ll use your language skills and problem‑solving approach while continuously developing your technical knowledge through training. 

Your tasks

• Providing IT support for users experiencing everyday technical issues in their Digital Workplace
• Resolving common enquiries and escalating more complex cases to specialist teams
• Ensuring high-quality service by analyzing issues and delivering effective solutions

Your profile

• Very good knowledge of French and English
• Willingness to take first steps in IT
• Can-do-it and problem-solving attitude
• The ability to talk to anyone and cooperate with a team
• Basic IT skills (Microsoft products e.g. Excel, internet, hardware devices etc.) or a technically oriented mind

What You'll love about working here

• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Apply